10 May 12 Tips to become a Best Local Plumber
12 Tips to become a Best Local Plumber
Days had gone when plumbers used to predict and use to fix the plumbing problems. If you want to become the best plumber, these are 12 Tips to become a Best Local Plumber. We are not saying they were wrong since the plumber back in 90’s can do the better job than plumber now but a plumber should consider various other factors as well like, health and safety check, insurance, warranty, cost and competition.
Plumbers should arm themselves with latest tool and technologies. They also need to attend the advanced training, not only to learn the new tools but also attend the training because is mandatory to comply with the government rules and regulation.
What does it take to become Best Local Plumber?
Tools and Equipment
Depending on your skill set and types of plumbing service you provide you should have all the latest tools. There are standard tools like drill machine, set with a wrench, screwdrivers and so on but if you offer the specialised service like sewer drain cleaning service, you may need CCTV equipment. With the help of CCTV drain equipment, you can quickly reach to the root of the drains and pipework blockage. These equipment saves not only you lot of time but also money. Time is money. Quicker you find the cause of the obstruction, faster you can fix it and pick more jobs.
Also, it is wise to keep few must have spare tools which you can use and charge to the customer. You can buy these parts from your local plumbing store for the wholesale price and make some money out of that.
A right size vehicle is mandatory if you want to become a plumber. Your vehicle should be well checked and reliable because the last thing you want would be, your vehicle breaks down while on the call-out. You will lose not only a customer but also the trust. It is hard to regain the confidence, and your customer may leave a negative review online because of no show.
Clean driving licence
Driving to your customer is part of Plumbing Service. Customer will call you for the Emergency plumbing repair, and you should be there on time. Without the vehicle, it is not possible, and without the driving licence, it is not possible to drive.
Be careful with your driving activity, since answering the call behind the wheels, driving erratically, driving without the licence or under the influence of drugs or alcohol can lead to tickets, points and even driving ban.
Local Plumber Insurance
You should make sure you have Plumbers Insurance. There are insurance providers who do plumbers and heating engineers insurance. Must have is Public Liability Insurance, in case you protect you and your business accidental injury or property damage claims made by your customers.
The amount of cover depends on the size and type of your plumbing company. To start off, you can do insurance which covers for £1 million. You can increase this as your business grows.
If you failed to have a Plumbing Insurance, you would be liable to pay the compensation if someone sues you for the damages. A typical example could be a plumber who fitted faulty parts while repairing could be sued by the customer.
On such situation, a plumber can claim on their Public Liability Insurance and recover the damages. The best plumber will never start the plumbing business without the insurance.
Local Plumber Training
Training is essential for any trade. There are various types of plumbing training ranging from basic to advance training. City & Guilds provide the best plumbing training in the UK. They have basic introduction plumbing training to Level 2 for the newbie to the experienced plumbers.
If you want to serve as a Gas Engineer, they provide the specialised hands-on training as well as Domestic Hot Water Storage Systems.
Training will build your confidence and skill set. Also having a proper certification will make you and your company trading complaint.
If you are the one-man army and running your plumbing business on your own, it is essential you maintain the sense of responsibility and discipline yourself. Since you have no one to supervise you should have a strong work ethic to achieve the goal. Getting to the customer on time, being polite and focus on your work are few examples of Work Ethic.
Emergency Plumber Cost
You should frequently study the market around your area to determine the emergency plumber cost. Without a doubt if your price is too low people might not trust you and if it is too high people will go with your competitor. Therefore, you need to determine your price rate according to the current market price.
Local Plumber Website
It may not be mandatory to have a website to work as the plumbing company, but without a proper plumbing website, people may not find you online. Since people search online for any services than the traditional yellow page, it is essential you have a Plumbing Website with all the info. The website should display services you provide, your contact details, working hours, location, customer review, insurance and other relevant info.
Also, make sure your website is mobile friendly since 2/3 of the searches carried out on the mobile devices. You can also do a local advert on Facebook and Google targeting local customers. Or you can do Google Local Optimisation Service from these people. www.mediandseo.co.uk
You can also use the Emergency Plumbers Near Me, directory style listing like provided by Pro Emergency Plumber Near Me.
Customer Service Skill
No matter how good you are with your plumbing job, if you do not have customer service skill, you will lose customers. Your end customer may not know or comment about the job you did, but they will undoubtedly comment on your customer service skill. It is good to be polite and listen to the customer first. Since they will be calling you in panic, try to be calm.
Quickly evaluate the situation and suggest them if they can do while waiting for you. Give them the expected time of arrival. Do not ever give them false information. Once you are on the way, if you are stuck in the traffic or getting late, do try to let them know, since they will be desperately waiting for you.
Many small businesses work as a one-man army, which is workable for the sometimes but once you are getting busy, it is essential that you should hire someone who can work as Virtual Assistant, answering the call, booking the job, sending the emails or invoices to the customer etc. etc. You do not have even to hire someone, what about your other half or your son/daughter can help you with that.
Imagine you are concentrating on your plumbing job, and your phone starts ringing. You can either pick the phone or ignore it. If you answer too many calls, the current customer can get annoyed, and if you missed the call, there are chances of losing a potential customer. Since you didn’t pick the call, would be customer may think you are not trustworthy.
Let’s think of another example. Since it is illegal to pick the phone while you are driving, all the calls you get while you are behind the wheels needs to abandon. For sure you will not risk the penalty or driving ban due to picking the call while driving. You see how important it is to have an assistant?
We have already talked about being on time, never let your customer down. Plumbers should not forget there is so much competition these days and once you lose the trust, not only customer will never come back to you but also talk negatively about you. Negative things spread quicker than positive things.
It is best to give the customer options to choose the parts if you need to replace. You can explain them both may do the same job, but it is better of buying high-quality parts with the warranty rather than replacing with the cheap parts. It is best to let them now rather than them finding out themselves.
Also, charge them the fair amount as per the market price. You might make money out of 1 customer, but once the same customer finds out you have ripped them, they will only talk negatively about you. How many times has someone stopped you not going to so and so business since they are not trustworthy? Don’t be the one, think of long-term business.
Local Plumber Invoicing System
It is not essential but having an automated invoicing system can help you keep all the business transaction in one place. Rather than spending a lot of time preparing the invoice, you can input your working hour, parts used, customer details and the invoicing system will automatically email the invoice to your client.
It will look more professional this way than giving them a handwritten invoice. On the side note, you will save time preparing the invoice traditionally. Invoicing system automatically calculates the VAT and the book-keeping which you will need to show to your taxman, on the year-end.
If you do the book-keeping daily, it will be lot easier than doing all on the month end or year end.
Emergency Plumbing Service Area
If you were looking for a fast plumber with all above quality, do not look elsewhere. Pro Emergency Plumber Near Me can provide help with both plumbing and heating repair. Our plumbers can help you with from burst pipe repair to kitchen sink repair. We are well known fast plumbing provider in Surrey and London area.
No matter how small the issue is, we work very diligently. We not only offer a guarantee to our services but also provide yearly deals to ensure that your house is in top-notch.
Have an emergency plumbing repair? Just give a call and consider it done.